We want you to be confident in what arrives. Contact us before sending anything back so we can confirm eligibility and provide the correct return instructions.
This policy applies subject to any consumer rights that cannot be limited under the law applicable to your purchase.
Return window
Contact hello@azzurid.com within 14 calendar days after delivery to request a return. If applicable law gives you a longer cancellation period or stronger rights, those rights continue to apply.
A return is not approved until Azzurid confirms it in writing and provides the return destination.
Eligibility
To qualify for a discretionary return, a rug must be unused, unwashed, unaltered, and in the condition in which it was delivered. Include all original protective materials where reasonably possible.
Items that may not qualify
- Custom, personalized, or made-to-order pieces, except where faulty or where required by law.
- Items marked final sale before purchase.
- Rugs showing wear, stains, odor, pet damage, cleaning, alteration, or improper storage.
- Returns sent without prior authorization.
How to start a return
- Email your order number, the item you wish to return, and the reason for the request.
- Include clear photographs if there is a condition, color, or delivery concern.
- Wait for written authorization and the correct return address before shipping.
- Pack the rug securely and use a tracked, insured service appropriate to its value.
Unless the item is faulty, incorrect, or applicable law says otherwise, the customer is responsible for return shipping and any related carrier charges.
Damage, defects, or incorrect items
Inspect the delivery promptly. Report visible transit damage, a suspected defect, or an incorrect item within 48 hours, with the order number and photographs of the rug, packaging, and shipping label.
Do not discard packaging or arrange a return until we reply. When Azzurid confirms an error or covered fault, we will provide an appropriate remedy and instructions.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. We aim to initiate the refund within 10 business days of approval; your bank or payment provider may need additional time to post it.
Original delivery charges are not refundable for discretionary returns unless stated otherwise before purchase or required by law. Any deduction for loss in value will be explained before the refund is finalized.